Privacy Notice

 

PURPOSE OF THIS NOTICE

 

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

 

ABOUT US

 

Langhorns, at 26 Pepper Street, Chester CH1 1DF, trade as furniture retailers.

 

For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’.  This means that we are responsible for deciding how we hold and use personal data about you.  We are required under the Data Protection Legislation to provide the information contained in this privacy notice.

 

 

HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU

 

We may process your personal data only for the purposes of your enquiry or purchase order.  We archive all hand written purchase orders, as customers may require us to recover this information for future purchases or enquiries.  Some customers may give permission for us to contact them for direct marketing purposes.  Such as product information, offers, and other general information of specific interest regarding our own products and services.  This has either been confirmed by email prior to 25.05.2018, or by signing up for such correspondence.

 

For these purposes we hold a database of email addresses only, that are not linked to any other personal or historic order information.  In some cases, these email addresses may include a customer’s name only.

 

DATA RETENTION

All data is recorded in a hand written form, in our purchase order books, which are archived when no longer required for the purposes of your purchase order.  Email correspondence is archived in electronic backups.  For enquiries and quotes, all data is also recorded in a hand written form, in our quote books.  Any personal data recorded in our quote books is only retained for as long as is necessary to fulfil the purposes for which it is collected.  When assessing what retention period is appropriate for your personal data, we take into consideration:

 

 

CHANGE OF PURPOSE

 

We do not use/process your personal data for any other reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.  Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

 

 

DATA SHARING

 

We will only share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

 

 

TRANSFERRING PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

 

We will not transfer the personal data we collect about you outside of the EEA.

 

 

DATA SECURITY

 

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition we limit access to your personal data to those employees who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

 

RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION

 

It is important that the personal data we hold about you is accurate and current.  Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).  This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

 

RIGHT TO WITHDRAW CONSENT

 

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

 

 

CHANGES TO THIS NOTICE

 

Any changes we may make to our privacy notice in the future will be updated in writing on this web page.

 

 

 

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time.  The ICO’s contact details are as follows:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone – 0303 123 1113 (local rate) or 01625 545 745

 

Website – https://ico.org.uk/concerns